When refunds apply, how to request one, and what happens on cancellation. Summarised, then detailed below. For anything specific, email billing@lexlegis.ai.
The Legal AID free trial is 14 days. No payment instrument is required. No refund is relevant because no payment is taken. At the end of the trial, you can convert to a paid plan or allow the account to lapse.
Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. No pro rata refund is offered for mid cycle cancellation because access continues until cycle end. You retain access to your data through cycle end and an export window of 30 days thereafter.
Annual plans carry a 14 day cooling off window from the start of the annual term. A full refund is available during this window if you have not materially used the service. After the 14 days, annual plans are non refundable, but you may cancel to prevent auto renewal at the end of the term. Contact billing@lexlegis.ai with your invoice number to initiate a cooling off refund.
Enterprise deployments (Modes B, C, D and E) are governed by the Order Form negotiated with you. Refund rights, prepayment, milestone payments, and cancellation fees are expressly addressed in the Order Form. In the absence of specific Order Form terms, the general cancellation principle applies, paid fees for service already rendered are non refundable.
If a scheduled payment fails, we will retry for 7 days and contact you. If payment cannot be collected after 14 days, access may be suspended. Access is restored on payment. Account data is retained for 90 days after suspension, after which it becomes subject to deletion per the retention policy.
For SaaS Mode A, if we fail to meet the 99.5% monthly uptime SLA, service credits are applied to your next invoice. Service credits are the exclusive remedy for SLA breach and are not refundable as cash.
If you believe an invoice is incorrect, contact billing@lexlegis.ai within 30 days of the invoice date. We will review and respond within 10 working days. Please do not initiate a chargeback without first raising the matter with us, chargebacks may cause suspension of the account pending resolution.
GST, VAT and equivalent taxes are added at prevailing rates. Taxes are not refundable by us. Tax refunds, where applicable, follow the relevant tax authority process.
Write to billing@lexlegis.ai with your account name, invoice number, and the nature of the request. We acknowledge within one working day and respond substantively within 10. Approved refunds are processed within 15 working days to the original payment method.
For all billing and refund queries, email billing@lexlegis.ai. For enterprise Order Form specific questions, also copy your named account manager.